FREQUENTLY ASKED QUESTIONS
1"What types of contracts are available? *Online contracts, bill pay contracts, etc."
Personal, corporate contracts (online contract), and corporate contracts (bill payment contract) are available.
2What kind of plans are available?
Honda e:Swap has two plans Basic and Hybrid
3What is the difference between the Basic Plan and the Hybrid Plan?
Basic Plan: Available Honda e:Swap only
Hybrid Plan: Available Both Honda e:Swap and Honda Power Pack Charger e:
4Which plan if a Honda Power Pack Charger e: owner subscribes?
Hybrid Plan.
5What are the payment options for personal and corporate customers?
Basically, Customer pay advanced payment only. However, for cooperate customer, we also prepare post payment.
6What are Honda e:Swap service hours in operation?
Basically, the service is available 24 hours a day. *Customer can check operation hour from our application
7Where is the Honda e:Swap Station and where is the service located?
Service start from Jakarta, Indonesia.
8How many Honda e:Swap Stations are there?
The service will start with 15 units at the beginning of the service, and 19 units are scheduled to be installed by the end of the year in Jakarta.
9Can I exchange batteries with other members?
It is prohibited as stated in Terms and Conditions. The terms and conditions is found on HEIN's Web site.
10What features are available in the application?
Honda e:Swap app provides features such as admission or cancellation membership, purchase of energy, and battery swapping station information
11What is Honda Customer Care?
Honda Customer Care is the customer service for motorcycle customers that is provided by PT Astra Honda Motor
12Is there a minimum contract term?
Minimum contract term is one year.
13What is a Honda e:Swap Station?
It is a battery exchange station managed by HEIN
14What types of EV bikes can I use?
EM1:e *Please check the AHM website
15Can I check how many available batteries in each Honda e:Swap Station?
HEIN can check the number of charged batteries at each station on the Honda e:Swap app.
16Where can I subscribe to Honda e:Swap services?
Admission procedure can available in Honda e:shop
17What do I need when I subscribe to the membership?
Smartphone, admission fee, and ID (KTP and driver license) are required.
18Is it possible to subscribe Honda e:Swap several month after I purchased EV?
Yes, customer can subscribe Honda e:Swap service after passed condition checking of customer's Honda mobile power pack e:.
19Where can I download the application?
Download is available from App Store and Google Play.
20What should I do if I find battery fail?
Please contact your nearest "e:shop" or Honda Customer care
21What should I do when the battery is run out?
Please contact customer's nearest "e:shop" or Honda Customer care
22What should I do if I break or lose the battery?
Please contact Honda care, e:shop or us. Damage caused by customer's negligence will be borne by the customer.
23I have lost or damaged my key fob, what should I do?
Please contact Honda care, e:shop or us. Damage or loss caused by customer's negligence will be borne by the customer.
24Where should I return the batteries?
Please return at e shop designated by HEIN
25Please tell me how to terminate my membership
Termination procedure can available from our application
26What do I need to bring when I terminate my membership?
Member card and Honda Mobile Power Pack e: are required.
27What should I do if I want to cancel my plan?
Termination from Honda e: Swap app
28Can I make a contract again?
Can I make a contract again?
29Can I re-subscribe?
It's available
30If I unsubscribe the Honda e:Swap, what will happen to my battery and its warranty?
HEIN will return useable battery. If the timing of the cancellation is within the warranty period of the battery at the time of purchase, the warranty will be carried over by the Astra Honda Motor.
